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Kotak Bank Credit Card Customer Care

Credit Card Customer Care Options for banks across India

Kotak Bank Credit Card Customer Care

Kotak Mahindra Bank is the fourth largest bank in India in terms of assets. It is a private sector bank, based in Mumbai. It has more than a thousand branches. It Bank provides a variety of financial services for corporate as well as retail customers.

Kotak Bank credit card Customer Care

General Helpline: If you have a query or a complaint related to your credit card, you must call the 24X7 customer care number 18602662666 or 1860266811. The customer support team will quickly respond with clarification and solutions to all the issues.

Credit Card Helpline: Kotak Mahindra Bank has dedicated Credit Card helpline number 66006022. When you call this number, don't forget to attach your city's STD code. You can call this number for hotlisting your card or for any other issue.

Overseas services: A Kotak Mahindra Credit Card customer can expect the most attentive support from the bank's end when he or she is traveling abroad. You can call +91 22 6600 6022 for any inquiry or during an emergency. Call charges will be applicable. You can also call the toll-free helpline numbers of the bank's overseas offices in case you are in one of these countries mentioned below.

  1. Australia: 001180044990000
  2. Hong Kong: 00180044990000
  3. UK: 008004499000
  4. USA: 1855 365 676
  5. Canada: 18557684020
  6. Singapore: 8001013054

Website: The website of Kotak Mahindra Bank has an online portal which guides the customers in getting their doubts clarified. Most common credit card queries are listed here. Follow this path on the website to avail the facility:
Home>>Customer Service>>Contact us>>Email us>>Kotak Credit Card

If your issue remains unresolved, you can leave your details on the web portal and the Customer Care Department will surely get in touch with you.

Grievance Redressal

Kotak Mahindra Bank strives to offer a world-class customer care support to all its customers. Credit Card customers are of great importance to the Bank. You can follow these steps to register your grievances:

Step 1

  1. Contact the Customer Care Center and register a complaint.
  2. Use the online portal to submit your query or request.
  3. Reach out to the Bank’s Credit Card Unit through postal mail: Kotak Mahindra Bank Ltd.,
    P.O. Box: 16344,
    Mumbai – 400013.
  4. Login to your Net Banking account, click on the Inbox section, and you will find an option to write to the bank.
  5. Contact the Branch Manager.

Step 2

The bank’s cards services department handles all the complaints related to Credit Cards. They strive to respond and resolve the issue within seven working days, failing which, you can contact the Grievance Redressal Officer through an online form that is available on the website:

Step 3

Contact the Nodal Officers if the above-mentioned steps fail to resolve your problem within five working days. You can use the online form from the website for this step.

Step 4

Usually, they take five working days to resolve the issue. In case they need more time, you will be notified. If you don't get a solution within five working days, contact the Internal Ombudsman of Kotak Mahindra Bank using the online form.

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Kotak Bank credit card payment – Online mode

Credit cards have become a very useful tool for people to complete their daily transactions like paying utility bills, paying mobile bills, buying groceries etc. Gone are the days when credit cards were only used for buying airline tickets or similar large transactions. People now-a-days have understood how credit cards can be used to move credit and thus many have multiple cards from various banks to avail the benefits provided by each card issuer.

Credit cards have become a very useful tool for people to complete their daily transactions like paying utility bills, paying mobile bills, buying groceries etc. Gone are the days when credit cards were only used for buying airline tickets or similar large transactions. People now-a-days have understood how credit cards can be used to move credit and thus many have multiple cards from various banks to avail the benefits provided by each card issuer.

Credit cards have become a very useful tool for people to complete their daily transactions like paying utility bills, paying mobile bills, buying groceries etc. Gone are the days when credit cards were only used for buying airline tickets or similar large transactions. People now-a-days have understood how credit cards can be used to move credit and thus many have multiple cards from various banks to avail the benefits provided by each card issuer.

Kotak Bank credit card Customer Care FAQ

If you are in urgent need for money, then a personal loan might be the best option. However, it is important to keep in mind that you will be paying interest a high rate on this kind of loan, therefore you should have a plan for being able to make all your payments on time. It is important to have a good credit score to apply for a personal loan. Applications with low credit scores do not have a good chance of being approved and with each rejection your credit score will further go down. You can check your credit score at mymoneykarma for free and know which are the banks you should apply to based on your credit score.

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