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Yes Bank Credit Card Customer Care
Total rating: 2.91

Founded in 2004, Yes Bank is India's fifth largest bank in the private sector. Yes Bank is the only bank to have been awarded the Greenfield Bank license by the RBI in the last ten years. It is a Full-Service Commercial Bank. Yes Bank has built a steady Corporate, Retail & SME Banking franchise, apart from Investment Banking, Business and Transaction Banking, Financial Markets, Corporate Finance and Wealth Management business lines across India. It has a robust banking network of over 600 branches, which give it a strong presence in urban India.

Yes Bank Customer Care

Credit cards bring along a lot of queries that you might need to ask your bank frequently. Yes bank offers quite a few contact numbers that customers may use to get any issue resolved. All queries related to Credit Card can be taken to the bank through Yes Bank credit card toll-free number 1800 103 1212 or their general inquiry number 1800 2000.

Credit Card Helpline: Yes Bank's Credit Card Customer Care toll-free number is 1800 103 1212. You can reach a Customer Care executive through this number 24 hours a day on all working days for any query pertaining to credit cards. If you are traveling abroad, call +91 22 4935 0000 instead. You can also send a detailed email to [email protected], seeking clarification.

General Helpline: The general helpline can also assist you with your Credit Card issues. Call 1800 2000 or +91 22 6121 9000 if you are in India, and +91 22 3099 3600 if you are traveling abroad. You may also send an email to [email protected] for all your banking queries.

International Helplines: NRIs living in the USA or Canada can call on 1877 659 8044. From the UK, you can call on 808 178 5133, and you can call on 8000 3570 3089 from UAE.

Grievance Redressal

Yes Bank ensures that the complaints of their customers are handled smoothly. If can get in touch with the bank in several ways if you have any query, complaint, or feedback related to your credit card.

  1. Step 1:

    1. Visit the branch- a personnel is assigned to each branch to assist customers with their problems or grievances. If such a person is unavailable, you may contact the branch manager and seek his/her help.

    2. Customer day- Yes Bank observes "Customer Day" on the 7th of each month. On this day, you can visit the bank and share your opinions, feedback or queries about all banking services and products, including Credit Cards. You do not need any prior appointment on this day.

    3. Digital platform- Login to your NetBanking platform, go to the section called 'My Space' and write your feedback or complaint. You may also send an email to [email protected] for a query pertaining to your Credit Card.

    4. Social media- Yes Bank is highly active on social media platforms. You can post your queries or complaints on the bank's Facebook, Twitter, Instagram and LinkedIn page. This is a speedy method of grievance redressal.

  2. Step 2:

    If the branch does not satisfactorily handle the initial complaints, you can contact the grievance redressal officer by sending an email to [email protected] You can also send a postal mail to the following address:

    Head - Grievance Redressal
    Yes Bank Limited
    7th Floor, Tower B, Building no. 8
    DLF Cyber City, Phase 3
    Gurgaon - 122002, Haryana

  3. Step 3:

    If the grievance redressal officer is unable to provide a satisfactory solution, you may approach the Principal Nodal Officer by sending an email to [email protected] or by writing to the following address:

    Principal Nodal Officer
    Yes Bank Limited
    22nd Floor, IFC, Yes Bank Tower,
    Elphinstone (W) Mumbai - 400013

    Yes Bank typically responds within 7 working days.