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Federal Bank Credit Card Customer Care
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Federal Bank was established in 1945. It is a private commercial bank. It is based in Kochi, Kerala. The Federal Bank has nearly than 1300 branches in India. Federal Bank offers SBI Credit Card to its customers but is known for its highly efficient Credit Card Customer Service Department.

Fedral Bank credit card Customer Care

Federal Bank Customer Care

General Helpline: The general Customer Care helpline of Federal Bank can assist you with your Credit Card issues. Call 11800 420 1199 for the toll-free helpline.

Credit Card Helpline: The Federal Bank has a dedicated customer service unit for handling all queries, complaints, and feedback about credit card. Federal Bank's Credit Card Customer Care 24x7 toll-tree number is 1800 - 425 - 1199. This number, as well as the general helpline number, can be reached for clarification of any doubt pertaining to credit cards. You must call these numbers to block or hotlist your card if you ever lose it.

Email: You can also write a detailed account of your credit card queries to Federal Bank and send an email to [email protected] or [email protected]

NRI Help desk: If you are an NRI customer of Federal Bank, you can either reach out to the general helplines or write to the overseas representative office:
The Federal Bank Ltd. - Representative Office
PB No. 112927
#402, Al Falah Tower,
Al Falah, Muroor Road Jn
Abu Dhabi, UAE.

Grievance Redressal

The bank maintains transparency in handling grievances and complaints. The main point of contact for any grievance would be the Customer Care department. You can call the toll-free numbers, send an email or visit the branch to seek assistance. You may also try out the bank's online form. You can also download the form from the website, fill it up and send it to the following address:
Deputy General Manager,
Service Quality Department,
Federal Towers, Head Office,
Aluva, Ernakulam, Kerala,
India - 683 101

You will receive a complaint number or reference number as you register a complaint. Keep it safe as you need it for all future correspondence or to track the status of your complaint.

If the customer care team fails to help you with your problem, contact your Branch Manager. You may write an email to [email protected]

In case you are unhappy with the solution provided, approach the Zonal Manager.

Here's a list of Customer Care Centres across various cities in India:




Federal Bank Ltd, Ahmedabad Regional Office,

401, RBS, Opp. H K College

Ashram Road, Ahmedabad, Gujarat-380009


Federal Bank Ltd, Alapuzha Regional Office

Convent Square, CCNB Road, Alapuzha-688001


Federal Bank Ltd, Parackal Towers, Parur Junction, Aluva-683102


Federal Bank Ltd, Attingal Regional Office,

Ground Floor, Regency Mall, Mamom, Kizhuvilam P O,

Attingal, Thiruvananthapuram-695104

Bangalore North

Federal Bank Ltd, Bangalore North Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road, Bangalore- 560001

Bangalore South

Federal Bank Ltd, Bangalore South Regional Office

3rd Floor, Halcyon Complex,

St.Marks Road, Bangalore- 560001


Federal Bank Ltd, Bhubaneswar Regional Office

62, Budhanagar, Cuttack Road, Kalpana Square



Federal Bank Ltd, SCO 867, First Floor, NAC Mani Majra, Chandigarh (UT) - 160101


Federal Bank Ltd, Chennai Regional Office

Third Floor, Trinity Towers

30 Conron Smith Road

Gopalapuram, Royapettah Chennai, Tamilnadu


Federal Bank Ltd, Coimbatore Regional Office

21 Variety Hall Road

Coimbatore, Tamil Nadu


Federal Bank Ltd, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031

New Delhi East

Federal Bank Ltd, Gurgaon Regional Office

Ground floor, Gate no 1, Noida Botanical Garden

GautamBudha Nagar, Noida, Uttar Pradesh-201301

New Delhi West

Office of the regional head, The Federal Bank Ltd, 483/16, Chandan Palace, Jail Road, Civil Lines, Gurugram- 122001, Haryana


Ramananda Towers, Paltan Bazar,

G S Road, Guwahati-781007


Federal Bank Ltd, Hyderabad Regional Office,

D No 8-2-293/82/564/A-43, Prasanthi Towers,

Road No 92, Jubilee Hills, Hyderabad-500092


Plot No.7, PU 4, Scheme 54,

Near Apna Sweets, Vijay Nagar Square

A B Road



Federal Bank Ltd, P B No.31, C K K Complex, Thrissur Road, Tana, Irinjalakuda-680121


Federal Bank Ltd, Kannur Regional Office

3rd Floor, Aditya Tower Kannur South Bazar

Opp.R T O Office, Kannur


Federal Bank Ltd, ShrustiMahabharat Residency, Mahavir College Road, Near Collector Office, Nagala Park-416 012


Federal Bank Ltd, 2B, "Regency" 6, Hunderford Street, Kolkata, West Bengal-700017


Federal Bank Ltd, Kurumpelil Avenue, Polayathode, Kollam-691021


Federal Bank Ltd, Kottayam Regional Office,

Mar Makil Centenary Memorial Building, SH Mount P.O



1st Floor, Federal Towers

ArayadathuPalam, Mavoor Road,



Federal Bank Ltd, Madurai Regional Office

Building No: 137/93, North West Corner,

Madurai Citi Centre, Kamarajar

Madurai, Tamilnadu-625009


First Floor - Bava's Arcade

Kizhakethala Junction

Down Hill P O, Malappuram-676519


Federal Bank LTd, Regional Office-Mangalore

Ground Floor,the Vintage, Kankanady Bye Pass Road,

Kankanady, Mangalore- 575 002



Federal Bank Ltd, Puthiyacavu, Mavelikara, -690101


Federal Bank Ltd, A-1, Laxmi Towers, BandraKurla Complex, Bandra East, Mumbai-400051


Federal Bank Ltd,Vettuvazhi Plaza, Aramanapady,


Navi Mumbai

Federal Bank Ltd, Navi Mumbai Regional Office,

No.51 Apsara Apartments Sector 17,

Vashi,NaviMumbai,Thane, Maharashtra-400705

New delhi

Federal Bank Ltd, 1/7 First Floor, Patel Road, Opp.Metro Pillar No.177, Patel Nagar, New Delhi-110008


Federal Bank Ltd, Pala Regional Office,

ChooranolickalMereena Towers,

Kattakkayam Road, Pala-686575


The Federal Bank Ltd, Office of the Regional Head,

Saikrishna Residency, Kunnathurmedu, Palakkad



Federal Bank Ltd, P.B. No. 80, College Road, Pathanamthitta-689 645


Federal Bank Ltd, Pune Regional Office,

CRU Mall, Gangadham, Near GaganVihar, Bibvewadi

Pune, Maharastra-411037


Federal Bank Ltd, Salem Regional Office,

No 20, Ramakrishna Road

Salem,Tamil Nadu-636007


Federal Bank Ltd, Surat Regional Office

Ground Floor, Riddhi Shoppers


Surat, Gujrat-395009


Federal Bank Ltd, Thiruvananthapuram Regional Office,

TC 18/ 1922 (2), Near Supreme Bakers

Kowdiar.P.O, Kuravankonam, Thiruvananthapuram-695003


Federal Bank Ltd, Thodupuzha Regional Office,

Kalarickal Bazar, Pala Road, Thodupuzha, Idukki-685584


Federal Bank Ltd, Thrissur Regional Office

ST Nagar, TB Road, Thrissur,Kerala


Federal Bank Ltd, M C Road, Tiruvalla, -689101