With a vision to encourage overseas banking and foreign exchange operations, Indian Overseas Bank was established in 1937, right before the onset of World War 2. The bank has over 1150 branches in Tamil Nadu and nearly 4000 branches across the country. As per the records in 2014, IOB has eight international branches and three extension counters.
Indian Overseas Bank Customer Care
General Helpline: Call IOB's general helpline number 1800 425 4445 for all your banking queries. Your queries related to Credit Card can also be resolved by calling on this number.
Credit Card Helpline: IOB has a dedicated customer service unit for handling all queries, complaints, and feedback about Credit Card. IOB's special Credit Card Customer Care 24x7 Toll-Free Number is 1800 425 7744. You may also call 044-28519573/9574/9575 for the same purpose, but calls to these landline numbers are chargeable.
Email: You can also write a detailed account of your credit card queries to IOB and send a mail to their credit card division at [email protected]
NRI Helpline: All NRI customers of IOB can contact the NRI specific Customer care division by dialing +91 44 28519611, +91 44-24353640 or +91 44-24353650. Calls made to these numbers are chargeable. You can also send an email to [email protected] or [email protected] The specialized NRI branch of IOB is located at:
# 62, RukmaniLakshmipathy Road,
Chennai 600 008
IOB has a clear and transparent system of handling grievances and complaints. You will receive a complaint ID or a reference number as you register a complaint. Keep it safe as you will need this number for all correspondence regarding the complaint.
Following is the process of registering your grievance:
Approach the Branch Manager of the branch where you have your account. You can reach him over the phone or visit the bank and write your issue in the Complaint Register available with the Branch Manager. The bank will try to resolve the matter within 7 days.
You can contact the Regional Manager through email or postal mail if the Branch Manager is unable to solve your problem. This process will also take 7 working days.
If both the steps mentioned above fail to resolve the issue, you can take the matter further to the General Manager of the Customer Service Department, or the Nodal Officer of Public Grievances at the bank's Central Office.
Allow them 30 working days to come back with a solution, failing which, please reach out to the Banking Ombudsman constituted by RBI.