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Kotak Bank Credit Card Customer Care
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Kotak Mahindra Bank is the fourth largest bank in India in terms of assets. It is a private sector bank based in Mumbai. It has more than a thousand branches. The bank provides a variety of financial services for corporate as well as retail customers.

Kotak Bank credit card Customer Care

Kotak Bank Customer Care

General Helpline: If you have a query or a complaint related to your credit card, you must call the 24X7 customer care number 18602662666 or 1860266811. The customer support team will quickly respond with clarification and solutions to all the issues.

Credit Card Helpline: Kotak Mahindra Bank has dedicated Credit Card helpline number 66006022. When you call this number, don't forget to attach your city's STD code. You can call this number for hotlisting your card or for any other issue.

Overseas services: A Kotak Mahindra Credit Card customer can expect the most attentive support from the bank's end when he or she is traveling abroad. You can call +91 22 6600 6022 for any inquiry or during an emergency. Call charges will be applicable. You can also call the toll-free helpline numbers of the bank's overseas offices in case you are in one of these countries mentioned below.

  1. Australia: 001180044990000
  2. Hong Kong: 00180044990000
  3. UK: 008004499000
  4. USA: 1855 365 676
  5. Canada: 18557684020
  6. Singapore: 8001013054

Website: The website of Kotak Mahindra Bank has an online portal which guides the customers in getting their doubts clarified. Most common credit card queries are listed here. Follow this path on the website to avail the facility:
Home>>Customer Service>>Contact us>>Email us>>Kotak Credit Card

If the issue remains unresolved, you can leave your details on the web portal and the Customer Care Department will surely get in touch with you.

Grievance Redressal

Kotak Mahindra Bank strives to offer a world-class customer care support to all its customers. Credit Card customers are of great importance to the bank. You can follow these steps to register your grievances:

Step 1

  • Contact the Customer Care Center and register a complaint.
  • Use the online portal to submit your query or request.
  • Reach out to the bank’s Credit Card Unit through postal mail:

Kotak Mahindra Bank Ltd.,
P.O. Box: 16344,
Mumbai  400013.

  • Login to your Net Banking account, click on the Inbox section, and you will find an option to write to the bank.
  • Contact the Branch Manager.

Step 2

The bank's cards services department handles all the complaints related to Credit Cards. They strive to respond and resolve the issue within seven working days, failing which, you can contact the Grievance Redressal Officer through an online form that is available on the website.

Step 3

Contact the Nodal Officers if the above-mentioned steps fail to resolve your problem within five working days. You can use the online form from the website for this step.

Step 4

Usually, they take five working days to resolve the issue. In case they need more time, you will be notified. If you don't get a solution within five working days, contact the Internal Ombudsman of Kotak Mahindra Bank using the online form.