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Indusind Bank Credit Card Customer Care

Credit Card Customer Care Options for banks across India

Indusind Bank Credit Card Customer Care

Established in 1994, IndusInd Bank can is one of the youngest banks functional in India. It is a new-generation private bank, based in Mumbai, which has already expanded well to set up more than 1000 branches all over the country.

Indusind Bank credit card Customer Care

IndusInd Bank offers a top class Customer Care Service to their valued customers. Whether it is an issue regarding your credit card or a simple banking query, you can expect the Customer Care Department of the IndusInd bank to help you out and clarify all doubts. Here are a few means through which you could reach out to them.

General Helpline: You can call on 1860 500 5004 to reach the toll-free Customer Care. The Customer Care representatives can help you with your credit card queries.

Email: Send an email to reachus@indusind.com for all your queries about your credit card.

Credit Card helpline: IndusInd Bank has dedicated credit card customer care for specific cards. Following are the ways to reach the customer care for each.

For Indulge Credit Cards, dial 18602677777 or +91-22-42207777 from your registered mobile number, or write to indulge.care@indusind.com.

For Priority range cards like Pinnacle Credit Card or Legend Credit Card orSignature Credit Card or IndusInd Bank Jet Airways Odyssey Credit card or World Miles Signature Credit Card, call on 18602677777 or+91-22-42207777 or send an email to priority.care@indusind.com.

Classic Credit Card, Gold Credit Card and Business (Gold) Credit Card are Premium card, call 18605005004 or +91-22-44066666. You may also write to cards.care@indusind.com

Postal mail: You can write a letter to the address mentioned below:
IndusInd Bank Ltd,
PO Box 9421,
Chakala MIDC,
Andheri (E),
Mumbai - 400 093

Grievance Redressal

You can follow these steps to register your grievances:

  1. Contact the Customer Care Center on 1860 500 5004 or 1800 209 0061 or 022 4406 6666 (Outside India)
  2. You can write your grievances to premium.care@indusind.com
  3. Reach out to the Bank’s Credit Card Unit through postal mail:

    IndusInd Bank Ltd. (Credit Cards division)

    PO Box 9421, Chakala, MIDC,

    Andheri (E), Mumbai – 400 093

  4. Visit the branch and use the complaint register to contact the Branch Manager.

Step 2

The bank’s cards services Cell handles all the complaints related to Credit Cards. They strive to respond and resolve the issue within seven working days, failing which, you must contact the Head of Cards Division by either writing an email to head.cardservices@indusind.com or through postal mails sent to the following address:
Head - Cards Services
701/801 Solitaire Corporate Park
167, Guru HargovindjiMarg,
Andheri-Ghatkopar Link Road,
ChakalaAndheri (East)
Mumbai - 400 093

Step 3

Contact the Nodal Officers if the above-mentioned steps fail to resolve your problem within seven working days. Here is the information on the persons you must contact:
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru HargovindjiMarg,
Andheri-Ghatkopar Link Road,
ChakalaAndheri (East)
Mumbai - 400 093

Step 4

Usually, they take seven working days to resolve the issue. In case they need more time, you will be notified. If you don't get a solution by 30 working days, contact the Banking Ombudsman appointed by the RBI. You can find the salient features of RBI's Banking Ombudsman Scheme displayed on the notice boards of each branch as well as the bank's website. You can also browse through to www.rbi.org.in for details.

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