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IDBI Bank Credit Card Customer Care

Credit Card Customer Care Options for banks across India

IDBI Bank Credit Card Customer Care

IDBI Bank offers banking and financial solutions to its customers in the retail as well as corporate banking arena. It was established in the year 1964. The bank has its headquarter in Mumbai. It has nearly 2000 branches, many overseas centers and an overseas branch in Dubai.

idbi bank credit card Customer Care

Like other major banks, IDBI Bank also places strong emphasis on customer satisfaction and has set up various ways to help their customers with all queries or complaints.

General helpline: You can reach the Toll-Free 24 X 7 customer care helpline of IDBI Bank at 1800-200-1947 or 1800-22-1070. They can assist you in clarifying your doubts pertaining to your credit card.

Credit card helpline: Dial 1800 425 7600 to reach customer support executives with expertise in handling Credit Card queries and expect a quick redressal of your problem. Call 1800-22-6999 to block your card if you have lost it or you suspect fraudulent activity.

Here is a list of Credit card specific contact details:

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Contact details

Address

Area of jurisdiction

011-66083096

Email-Id: gronorth1@idbi.co.in

Delhi Zone

1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055

Delhi (UT - NCT)

Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand

0172-5059302

Email-Id: gronorth2@idbi.co.in

Chandigarh Zone

SCO 72-73,

Sector 17 - B,

Chandigarh

Pin: 160017

Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir

03322806780

Email-Id: groeast1@idbi.co.in

Kolkata Zone

44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal

Pin: 700017

West Bengal, Bihar, North East States

0674-2541655

Email-Id: groeast2@idbi.co.in

Bhubaneswar Zone

IDBI House, Janpath

Ground Floor,

Unit -IX

Bhubaneshwar, Odisha

Pin: 751022

Odhisa, Jharkhand, Chhattisgarh

02261279262

Email-Id: growest1@idbi.co.in

Mumbai Zone

4th Floor, IDBI Tower, Plot No C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai

Pin: 400051

Mumbai, Nashik

0712-6605119

Email-Id: growest2@idbi.co.in

Nagpur Zone

Gupta House,

Plot no 1,

RavindraNath Tagore Marg, Civil Lines, Nagpur

Pin: 440001

Eastern Maharashtra

079-66072806

Email-Id: growest3@idbi.co.in

Ahmedabad Zone

IDBI Complex,

Lal Bungalows,

Off CG Road,

Ahmedabad

Pin: 380006

Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu

66421641

Email-Id:growest4@idbi.co.in

Pune Zone

IDBI House, Fourth Floor

DynaneshwarPadukaChowk

Fergusson College Road, Shivaji Nagar

Pune Pin :411004

Pune, Satara, Kolhapur, Sangli Districts & State of Goa

04422202124

EmailId:grosouth1@idbi.co.in

Chennai Zone

3rd Floor, Khivraj Complex - I, 480, Anna Salai, Nandanam, Chennai,

Tamil Nadu

Pin: 600035

Tamil Nadu, Puducherry and Andaman & Nicobar

080-67990050

EmailId:grosouth2@idbi.co.in

Bengaluru Zone

IDBI House,

58 Mission Road,

Bangalore, Karnataka

Pin: 560027

Karnataka, Kerala

040-23235466

EmailId:grosouth3@idbi.co.in

Hyderabad Zone

D. Num 5-9-89/1 and 2,

Chapel Road,

P. B. Num 370,

Hyderabad Pin :500001

Telangana, Andhra Pradesh

Email: All queries or complaints about your Credit Card can be sent to idbicards@idbi.co.in

International Helpline: For emergencies during overseas travel, call (+91-22) 6693 7000 for immediate assistance. Note that call charges would be applicable.

Grievance redressal

These are the ways of registering your grievance:

  1. The bank's website has a separate link for expressing grievances,  queries, or complaints or pertaining to credit cards.

  2. Call IDBI Bank's 24 x 7 customer care number and ask the executive to register a complaint. The Toll-Free Number is 1800 425 7600 and +91 - 22 - 4042 6013 is chargeable.

  3. Send an email to IDBI's customer care department with a detailed description of your complaint or query. Positively mention your Complaint ID, Credit Card number and contact number in the Subject Line. Send the mail to idbicards@idbi.co.in

  4. In case you do not get any response within eight working days or you are not satisfied with the solution provided, you can escalate the issue. Approach the Head - Credit Cards, between 10 a.m. to 6 p.m. on weekdays & between 10 a.m. to 2 p.m. on Saturdays. Mention your Complaint ID when you approach the concerned person.
    Head – Credit Cards
    IDBI Bank Ltd. Customer Care Centre,
    13th Floor, A Wing, IDBI Tower,
    WTC Complex, Cuffe Parade,
    Mumbai -400 005

  5. In case you have not received a resolution or a response within thirteen working days or the solution provided is not up to mark, then escalate your concern to the Chief Grievance Redressal Officer. Please mention your Complaint ID. The Chief Grievance Redressal Officer is available from 10 a.m. to 6 p.m. on weekdays & between 10 a.m. to 2 p.m. on Saturdays. Following are the details: 
    Chief Grievance Redressal Officer (CGRO)
    IDBI Bank Ltd. Customer Care Centre,
    13th Floor, A Wing, IDBI Tower,
    WTC Complex, Cuffe Parade,
    Mumbai -400 005

  6. If the Chief Grievance Redressal Officer doesn't respond, or your problem is not solved with the response provided, you can take it forward to the Chief Customer Service Officer (CCSO).
    Chief Customer Service Officer (CCSO)
    IDBI Bank Ltd. Customer Care Centre,
    13th Floor, A Wing, IDBI Tower,
    WTC Complex, Cuffe Parade,
    Mumbai -400 005

In case your query is not attended within 30 working days, or you need further clarification, you should approach the Banking Ombudsman appointed by the Reserve Bank of India.

Get your free Credit report that cost Rs 1200 for FREE

1. Build your Credit Score

2. Reduce your Current Borrowing / EMI Costs

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