Established in 1908, Bank of Baroda has a network of over 5000 branches in India and abroad. It offers products and services related to consumer banking, private banking, credit cards, corporate banking, investment banking, finance and insurance, mortgage loans, private equity, wealth management, etc.
General Helpline: Call 1800 102 4455 or 1800 22 3344 to reach Bank of Baroda's general helpline. For information on Pradhan Mantri Jan Dhan Yojana (PMJDY) and other Financial Inclusion schemes, you may call 1800 102 77 88. 1800-22-6999 is the number of debit card inquiry.
NRI Customer Care: Overseas customers can call 91 22 26529981 or 91 22 40768300 for a crises like reporting a lost ATM card, for foreign exchange guidance or any other queries. These numbers are chargeable and operational only during working hours. Bank of Baroda has also set up an NRI desk for emergencies. Write to firstname.lastname@example.org or email@example.com
Feedback: Call up 1800 22 33 44 or 1800 102 44 55 and share your feedback with the customer care executive.
Customer Day: Bank of Baroda observes "Customer Day" on the 15th of every month. On this day, you can walk into your branch and approach the concerned officer to voice out your grievance and complaint or to share feedback. You do not need any prior appointment on this day. If 15th is a holiday, the "customer Day" is observed on the next available working day.
There is a separate link on Bank of Baroda's website in case a customer wants to express grievances or lodge complaints. You may adopt any of the following ways to register your grievances. Note that you must obtain a Complaint ID first by calling the Customer Care Helpline before proceeding with the steps mentioned below.
Approach the Manager of the branch in which you have your account. Share your grievance in detail with necessary information and seek assistance.
If the Branch Manager is unable to sort out your problem, you may approach the Regional Head and escalate the issue.
Reach out to the Zonal Head if the Regional Manager cannot redress your problem.
The highest level of escalation of an issue within the bank would be to contact the Bank's Nodal Officer at its Head Office. Alternatively, you may send an email to firstname.lastname@example.org
The Banking Ombudsman of the RBI can be contacted if the bank does not appropriately redress your grievances.